Shipping & Delivery
Please note that all goods will be shipped within 3-5 working days upon order confirmation:
UK: Delivery within 1-3 working days
EU: Delivery within 2-4 working days (please note orders may be subject to import tax).
Rest of World: Delivery within 5-7 working days (please note orders may be subject to import tax).
The carrier we use is DPD, DHL and Parcel Force. A signature will be required on delivery.
Refund & Exchange
We aim to provide the best-in-class shopping experience to all our customers.
If the goods that you have purchased are not suitable for you, we provide 14 days of exchange and return.
What is your refund policy?
All goods must be returned and exchanged in their original condition with the outer box and packaging for protection purposes. Any returns sent back without an outer box and packaging may be refused and sent back to the customer if damaged.
If your return or exchange is not accepted, you will be liable to pay for a shipping label to have the item sent back to you.
Any item purchased in a sale, or with a promotional code is only eligible for store credit.
Return and exchange must be sent to the following address:
40, St Dunstan's House
133-137 Fetter Lane
EC4A 1BF
London
How soon will I get my refund?
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
Refund will be processed and a credit will automatically be applied to the original method of payment within 10 working days.